About the job
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Associa Chicagoland seeking a full-time Customer Care Representative in our Schaumburg office. This position will be the lobby lead and is client facing.
We are a seeking a qualified individual with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team. You will have the exciting opportunity in a company that has earned The Great Place to Work® eight years in a row and counting. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent service to homeowners and board members. If you want a vital position, you are well-spoken and have excellent multi-tasking skills then consider working for us.
The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers.
- Address & assist all walk-in clients during lobby hours of 8:00 am – 5:00 pm
- Keep inventory & stock client needed items. These include but are not limited to keys, stickers, fobs, pet tags, and pool passes.
- Update and maintain client data base with changes to pool, keys, parking, moves, etc.
- Check and Distribute the fax email inbox
- Answer emergency calls and forward as necessary.
- Work directly with Community Managers to review changes to rules & regulations related to pool, keys, parking, moves, etc.
- Address incoming customer care mail on a daily basis.
- Follow up on returned homeowner move fees & room rental fees.
- Receive all packages and distribute to correct departments.
- Helping support the customer service team with Voice mails & emails during downtime.
- Greet, direct and document all visitors, vendors, clients, job candidates, new employees and customers.
- Answers main line phone and directs calls accordingly
- Sorting and distributing the UPS mail to the correct department
- Other duties as assigned.
Requirements
Skills/experience needed to be successful:
- Organized, responsible, dependable, positive attitude, professional.
- Administrative skills/experience such as typing/data entry faxing, copying and mailing.
- Candidates should have a solid background in customer service
- Real estate/property management background is a plus
- Excellent written and verbal communication skills
- Excellent customer service and service recovery skills
- Excellent listening skills
- Proficient navigating through the internet
- Other than scheduled break and lunch periods, you will be required to be at your work station performing applicable duties
- Adherence to firm, pre-determined break periods
- English-Spanish bilingual is a plus.
What We Offer
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
- Supplemental Insurance
- 401K with employer contribution
- PTO
- Training on all systems used by our company
- Collaborative and great team!
- Colleagues that want to see you succeed!
- Join our team, we look forward to talking with you!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.