Customer Service Associate

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. Job Duties & Responsibilities: Coordinate with customers to resolve any billing inquiries. Act as the first point of contact for customers seeking help with products or technical issues Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. Other duties as assigned.