Customer Service Associate & Receotionist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries

that they might have. Often, customer service associates help customers over the phone or via

email, but they may also deal with customers in person. A customer service associate must possess

a service-oriented attitude, as well as a friendly and personable attitude.

Job Duties & Responsibilities:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Other duties as assigned.

Requirements

Education & Experience:

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience

Knowledge & Skills:

• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Pay range for this position is $18-$19 hourly

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.