Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The CustomerCareRepresentativeis responsibleforassistingcustomerswith inquiriesregarding

their accountover the phone,viaemail,through our community website,andin person.The Customer Care Representativemust be service-oriented,as wellas friendly and personable.

Job Duties And Responsibilities

Duties include but are notlimited to:

• Maintaina positive, empathetic, and professional attitude toward customersat all times.
• Respond promptly to customer inquiries.
• Handle complaints, provide appropriate solutions and alternativesandfollow up to ensureresolution.
• Communicatewith customersover the phone, in person,viaemail, fax and TownSq.
• Manage large amounts of incoming calls.
• Multi-task bycompleting projects in-between calls.
• Keep records of customer interactions.
• Provide troubleshootingand technical assistance to customers.
• Back up the receptionist asrequired.
• Other duties as assignedor required.

Knowledge And Skills

• Knowledge of general office equipment (copier, fax,phone systems,etc.).
• Knowledge of conflict resolution techniques ataproficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred

Requirements

The Customer Care Representative is responsible for assisting customers with inquiriesr egarding

their account over the phone, via email, through our community website, and in person. The Customer Care Representative must be service-oriented, as well as friendly and personable.

Knowledge And Skills

• Knowledge of general office equipment (copier, fax,phone systems,etc.).
• Knowledge of conflict resolution techniques ataproficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.