Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries

that they might have. Often, customer service associates help customers over the phone or via

email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Essential Duties And Responsibilities

• Act as the first point of contact for customers visiting the office when needed.
• Act as first point of contact by phone and email daily.
• Update homeowner and association information in C3 and shared files.
• Track and disseminate violation letters for enforcement process with manager and site
  
  

inspector.

• Create and follow up on all work orders, utilize vetted HOA vendors, communicate to obtain
  
  

schedule or date of visit to make repairs. Request insurance and W-9 form is required.

• Request action list from manager be provided after board meetings to understand tasks
  
  

required and when they are due.

• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with web portal access, payment
  
  

options or technical issues. Provide troubleshooting and technical assistance to customers.

• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed
• Hybrid remote and in office based on performance.
• Other duties as assigned.
  
  

Requirements

• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and
  
  

responsibilities.

• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a
  
  

team.

• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies
  
  

and assists in supply stocking and distribution.

• Partner with multiple stakeholders, for example community managers, vendors, peers,
  
  

clients.

• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.
  
  

Job Description Customer Service Associate

Education and Experience

• High School Diploma or GED Required
• At least one year of directly related or closely related experience.
  
  

Working Conditions:

• Typical office environment – hybrid remote and in office based on performance.
• Frequent social interaction
  
  

Compensation: $22/hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.