Customer Service Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Do you want to help people make their house a home? Do you thrive on providing great customer service while making a difference? Do you wish your job had a 'normal' schedule? Want to spend holidays with your actual family instead of your work family? Dreaming of a long-lasting stable career? Love a job helping people?

Welcome to Colby Management! All the parts you love about your customer service roles, plus some serious work-life balance at a company who cares about your well-being.

We want to hire a Customer Service Representative who shares our vision, values and commitment to superior customer service. This role is responsible for providing clerical and administrative support to the Colby team. The Customer Service Representative is also the liaison to the Community Managers and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at Associa and within the branch office.

If you're a determined self-starter with a passion for finding solutions, we want to meet you!

What's in it for me?

Besides all the things you'd expect from any company (medical, dental, vision, 401k with company matching, life insurance, short & long term disability) we believe you deserve more than that -- At Associa, you'll get great perks and discounts, continual professional training & career planning, money towards lifestyle and wellness activities (we call this Benefits Plus). Most importantly, you will get a fulfilling career and a company that becomes your family!

Monday through Friday schedule

Opportunity for Career Advancement within Colby Management and Associa

Fun family culture within the office

Job Duties:

• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person
• Interact with vendors and assist with addressing emergency requests as necessary
• Update notes within homeowner accounts of all conversations/correspondence with homeowner
• Maintain property files and unit files
• Receive, process and track Architectural Review Applications from homeowners
• Assist Community Manager with requests for proposals, repair quotes, insurance notification lists
• Assist in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with Community Manager direction, client enrollment, and local office protocol
• Participate in Associa training including Associa University webinars, etc.
• Other duties as assigned

Requirements

Knowledge and Skills:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities, property, real estate and homeowners associations
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills

Education and Experience:

• High School Diploma or GED Required
• Associates Degree Required
• Bachelor's Degree Preferred
• At least one year of Customer Service experience is required
• At least one year of Community Association Management or relevant experience is preferred
• Experience with a high call volume is preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.