Customer Service

Sentry Management, Inc a leader in Community Association Management, is seeking Customer Service Associates for our new WI Division. We are looking for outgoing individuals, with a positive attitude, attention to detail and love working with people. If you have these skills and are looking to join an outstanding organization, then we want you!

The Customer Service Associate is responsible for supporting the company’s retention efforts by assisting the divisions and support staff to maintain a high level of satisfaction throughout the customer’s life cycle. This position will work cross-functionally with all Sentry team members by addressing at-risk accounts, as well as providing feedback to the team on the customer user’s experience. The purpose of this position is to coordinate the team’s efforts to improve the customer experience across all Regions of the Company and manage the resources required to effectively execute strategic, company-wide, and division goals and objectives.

This position is full or part time with flexible hours, our phones are open Monday - Thursday 8AM to 8PM and Friday 8Am to 5PM. Our office is centrally located just off of 76th and Bluemound

Applicants Must

• Possess strong written and verbal communication skills
• Have a working knowledge of Microsoft Word, Excel, and Outlook
• Be able to work independently with minimal supervision
• Maintain a professional demeanor in all interactions with clients, team, and internal departments
• Perform other incidentals and related duties as required and assigned
• Have strong phone skills
  
  

Benefits

• Medical, Dental, Vision
• Life and AD&D
• Short Term and Long Term Disability
• 401(k)
• Paid Sick/Personal
• Paid Vacation (one week after 6 months)
• Holidays
  
  

Sentry Management, Inc. is an Equal Opportunity Employer