RTI/Community Management Associates, Inc. (CMA) is a leader in HOA management services, dedicated to providing exceptional customer support to homeowners and communities. We are seeking a detail-oriented and customer-focused Customer Care Representative to join our dynamic team.
Position Summary
The Customer Care Representative is responsible for providing accurate, courteous, and efficient customer service to CMA clients. Under the direct supervision of the Customer Care Supervisor, this role serves as a vital information resource, answering customer inquiries, resolving issues, and supporting CMA’s mission and values.
Key Responsibilities
- Customer Interaction: Receive incoming customer calls, extracting essential information promptly and courteously.
- Information Management: Utilize computer systems to verify and research data, providing accurate answers to customer inquiries.
- Procedural Guidance: Provide customers with clear instructions based on company policies.
- Problem Resolution: Handle irate customers professionally, striving for resolution and satisfaction.
- Record Maintenance: Initiate file maintenance to correct customer electronic records as needed.
- Cross-Department Collaboration: Maintain good rapport with property owners and collaborate effectively with other departments to assist owners quickly and efficiently.
- Web Registration Verification: Verify owners' web registrations before approval to ensure property ownership accuracy.
- Email and Fax Management: Assist in maintaining the Customer Care email inbox and faxes, handling requests such as name changes, online passwords, email statements, and more.
- ACH Processing: Administer the setup and maintenance of owner ACH requests, ensuring timely processing.
- Payment Plan Coordination: Prepare and send payment plan forms to owners upon request.
Qualifications
Education/Experience
- High school diploma or GED required.
- Minimum of two years of related experience or training, or an equivalent combination of education and experience.
- Call Center experience
Competencies
- Customer Service: Displays courtesy, sensitivity, and professionalism in all interactions.
- Problem Solving: Identifies issues, analyzes information, and develops effective solutions.
- Communication: Strong verbal and written communication skills, with the ability to present information clearly in one-on-one and small group settings.
- Dependability: Meets attendance and punctuality guidelines, follows instructions, and takes responsibility for actions.
What We Offer
CMA strives to provide competitive compensation and a benefits program that truly invests in our team! We provide on-the-job training, competitive pay, paid time off, and Medical/Dental/Vision!
We Are Community
Privately owned and founded in 1983, CMA remains true to the values that have set it apart for decades. We strive to set the bar in our industry, serving our external clients (as well as internal team members) with respect, integrity, and urgency. Together, we promote charity, health and wellness, and a lighthearted spirit on the job. We are looking for like-minded professionals to join us.
Ready to make a change?
Looking for a place to have fun? Make a difference? A place where you can wear business-casual attire and work with a great team? Look no further than CMA, a community management company! Take the next step in your career and make a meaningful impact with us. Apply now and become a part of our CMA team of dedicated professionals!
RTI/Community Management Associates, Inc. (CMA) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.