Customer Care Representative

Job Description

Description: Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Customer Care Representative.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

• Instagram/pmpmanage
• facebook/pmpmanage
• linkedin/company/pmpmanagement
  
  

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Customer Care Representative is primarily responsible for taking inbound customer service (& related) calls from various sources including homeowners, tenants, Community Managers, and local vendors that service our communities. The Customer Care Champion is responsible for a multitude of inquiries including (but not limited to) Billing and Statement inquiries, Community Rules Review, Work-Orders/Repairs, complaints, HOA violations and other HOA/property management related tasks.

Position Duties:

• Communicate with customers, via phone and email in a high volume call center
• Answer a variety of inbound calls from customers, team members, as well as various partners in the property management environment and updating the computer system during each call to keep the systems up- to- date
• Navigate various systems to field questions that callers may have regarding billing, statements, fees, HOA rules, repairs and other property management related inquiries
• Become an HOA expert and understand each customer’s needs to provide real, effective solutions and deliver extraordinary customer care.
• Building strong working relationships with internal and external partners through consistently effective communication and teamwork.
• Other duties as assigned.
  
  

Required Qualifications:

• High School Diploma or GED required
• Previous call center or customer service experience required – this is the primary focus of our organization
• Ability to multi-task in a fast-paced environment
• Motivated and self-starter
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, Outlook, and Windows
  
  

Knowledge, Skills, and Abilities:

• Excellent computer abilities to navigate our care systems, as well as the Microsoft Office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Schedule flexibility to work 40 hours per week Monday-Friday
• Ability to effectively communicate in a respectful and assertive manner
• Willingness to submit and pass a background check
• Ability to feel comfortable sitting for most of an 8 hour shift
  
  

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. PMP Professionals LLC will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements: