Covenants Coordinator

The Covenants Coordinator is responsible for executing scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property as indicated in the Declaration of Covenants of each Association.

The Covenants Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it related to this function. This includes working interdepartmentally, as well as, with our external customers.

• Inspections based on a cycle where by the community is divided into equal sections with one or more sections being inspected each day.
• Daily inspections based upon a five-day field inspection. Letter writing is completed each day and the Violations Coordinator is open to do follow up inspections on immediate action violations and fine violation follow up.
• Update all inspection data into Smartwebs system.
• Print and mail-out all violations notices on a daily basis.
• Provide residents with the information necessary to correct the violation in a timely manner.
• Attend monthly Violations Hearing meetings.
• Attend Board meetings upon request to address violation appeals if needed.
• Report fines to the Assistant Property Manager for disposition.
• Attend and takes minutes at monthly Rules and Regulations Committee meeting once a month.
• Assist in investigations, tape/log reviews for any unusual incidents.
• Assist Community Association Manager with any special requests.
• Resolves and follows-up on violation complaints/issues.
• May be assigned other duties by the on-site Community Association Manager.
• Is the back-up for the front Property Management front desk.
• Follows safety procedures and maintains a safe work environment.

Education/Training/Certifications/Licenses:

High school diploma required. Associates degree with concentration in business preferred, or equivalent combination of education and experience.

Experience/Knowledge/Skills:

Two (2) to Three (3) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Strong writing skills.

Computer literacy:

Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, and Outlook.

Language requirements:

Spanish and English mandatory.

Travel and availability requirements:

May be required to travel for training sessions off-site on an ad-hoc basis.

Ability to work extended hours and based on project requirement. Ability to respond to emergencies and callouts in a timely manner.

Physical Requirements:

Ability to lift up to 15 lbs. and work in an upright standing or sitting position for long periods of time. Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property as required to meet the job functions. Complete all required forms.

Must be able to operate a golf cart or other motor vehicle.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be driving the property and then inside to do the violations letters to send out in the mail.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.