About the job
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
TheCovenants Administratorplays an active role in achieving long-term customer satisfaction inthe context of Community Association relationships. Specific responsibilities will vary withdesignated communities and may include, but are not limited to: Inspecting properties formaintenance, landscaping, safety, and compliance issues and accurately recording findings.
Work Hours:
Fridays and Saturdays rotate every other week
Monday -Thursday 8:30 am - 5:00 pm
Fridays 8:30 am - 2:00 pm (Week 1)
Saturdays 8:30 am - 2:00 pm (Week 2)
Duties include but are not limited to:
- Conduct site inspections and notify responsible parties of code issues given in writing, by phone, in person andelectronically.
- Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
- Investigate and enforce property codes within boundaries. Document, notate, and take pictures of violations to submit with reports.
- Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
- Track inspections and follow-up to ensure violation was corrected.
- Prepare weekly violation reports.
- Assist homeowners in completingArchitectural Application Process and submit to the Board of Directors for approval.
- Other duties as assigned.
Requirements
- High School Diploma or GED Required;Associates Degree Preferred.
- 2+ years of association, single family, multi-family, leasing, rental, customer service, or residential experience, preferred.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills. Provide customer service to a variety of callers in a friendly, informed, and courteous manner.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Reliable transportation is required.This position requires the use of your personal vehicle when performing most property inspections.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.