Courtesy Officer

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Courtesy Officer plays an active role in achieving long-term customer satisfaction in the context of Community Association relationships. Specific responsibilities will vary with designated communities and may include but are not limited to: Inspecting properties for maintenance, landscaping, safety, and compliance issues and accurately recording findings.

Duties include but are not limited to:

• Notify responsible parties of code issues given in writing, by phone, in person and electronically.
• Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
• Investigate and enforce property codes within boundaries.
• Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
• Other duties as assigned.
  
  

Requirements

Requirements

• Knowledge of company policies, procedures and forms.
• Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of OSHA worksite and personal safety requirements.
• Knowledge of State or local governmental safety requirements.
• Knowledge of architectural plans and/or drawings at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.