Corporate Trainer (Property Management)

Description:

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for over 15 years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Affinity Management Services is seeking a skilled and experienced Corporate Trainer to join our team. The Corporate Trainer will be responsible for designing, implementing, and managing comprehensive training programs aimed at enhancing the skills and knowledge of internal employees, Board members, and the general public. This role focuses on developing, delivering, and managing training programs that equip Community Association Managers (CAMs) with the knowledge, skills, and tools required to effectively manage communities. The trainer ensures CAMs stay compliant with state laws, adhere to industry best practices, and remain capable of meeting the demands of their communities.

Key Responsibilities:

• Create structured programs covering essential topics such as Florida statutes (e.g., Chapters 718, 719, 720), financial management, governance, and operational best practices.
• Tailor programs to address the unique needs of individual communities, such as condos, master-planned developments, or HOA communities.
• Educate CAMs on Florida’s regulatory requirements and ensure they are familiar with legal updates affecting community management, including fair housing laws, records retention, and election procedures.
• Provide guidance on property maintenance, vendor management, and day-to-day operations to ensure CAMs can efficiently manage community needs.
• Offer training in conflict resolution, communication, customer service, and relationship management to enhance interactions with residents, vendors, and boards.
• Support the onboarding of new managers by familiarizing them with company procedures, technology platforms, and expectations.
• Train CAMs on software platforms such as financial systems, property management tools, and document management systems.
• Manage the web-based training platform, ensuring the continuous relevance and accuracy of training materials.
• Offer mentorship programs and encourage CAMs to pursue certifications (e.g., CAM, CMCA, AMS) and continuing education opportunities.
• Monitor the progress of CAMs through assessments, certifications, or feedback sessions to ensure training objectives are met.
• Evaluate the effectiveness of training programs through rigorous feedback mechanisms, surveys, and performance metrics.
• Conduct in-depth training sessions on critical property management topics, including hurricane preparedness, budget preparation, and fostering effective board relationships.
• Organize and facilitate high-impact webinars and workshops for community board members and other stakeholders.
• Conduct thorough analysis of existing processes, identifying opportunities for streamlining and proposing innovative initiatives to enhance operational efficiency and effectiveness.
• Develop and implement robust succession planning strategies to ensure a continuous pipeline of qualified candidates for key positions.
• Design and manage performance improvement plans for employees who are not meeting key performance indicators (KPIs).
  
  

Requirements:

• Bachelor’s degree preferred.
• Active CAM License required.
• Proven experience as a Corporate Trainer or similar role, with prior experience as a Community Association Manager (CAM).
• 3 to 5 years of experience in conducting technical and operational training.
• Excellent communication and presentation skills, with the ability to interact effectively with Board members.
• Strong organizational and time management abilities.
• Proficiency in using web-based training platforms and tools.
• Enjoys creating engaging training content and following up with team members on performance.
• Solutions-driven, with a focus on streamlining processes and proposing new initiatives.
• Understands different learning methods and can adapt training approaches depending on the trainee.
• Ability to travel within South Florida, including Palm Beach, Broward, Dade, and Collier counties.
• Knowledge of statutes 718, 719, 720 and maintain active knowledge of statutory changes.
  
  

General Manager - Community Association

Job Details

Job Type

Full-time

Kendall, FL

Description

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for over 15 years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Position Overview:

As a Community Association Manager at Affinity Management Services, you will play a pivotal role in fostering thriving and well managed communities. Your responsibilities will include cultivating positive relationships with association boards, addressing unit owner's needs, managing vendors, and overseeing the association's finances.

Key Responsibilities

• Develop and maintain a professional relationship with the Board of Directors and homeowners, promptly addressing service requests and investigating serious complaints.
• Develop and foster relationships with association vendors to ensure cooperation and supervise the quality of their services.
• Plan, direct, and oversee the implementation of comprehensive systems for the protection of community assets and records in a professional manner.
• Inspect the community and facilities to determine maintenance and security needs. Ensure safety rules are communicated and enforced.
• Investigate accidents and claims for property damage, including damage or destruction to common elements, and prepare fully written reports.
• Prepare meeting agendas, supervise file and record management, and attend Board of Directors and Annual or Special Meetings.
• Assist in the preparation of monthly financial reports, ensuring accuracy and variance trend analysis.
• Manage the association's finances, understand financial statements, and provide guidance to the board to make sound decisions.
• Prepare the association's annual budget, analyze expenses item by item, and suggest adequate funding for financial responsibility.
• Prepare RFPs for job requests and analyze bids to ensure an accurate comparison and presentation of project specifications.
• Provide reports to the Board of Directors with recommendations to enhance community appearance, values, and promote harmony among residents.
• Respond to and act on association emergencies in a timely manner.
• Manage major improvement projects, including preparing RFPs for projects exceeding $10,000, coordinating meetings, and overseeing vendor interactions.
• Schedule and review staff assignments to ensure adequate coverage while working within the assigned budget.
• Review and approve payroll for direct employees and vendor invoices before payment.
  
  

Requirements

• Bilingual (English, Spanish) Preferred.
• Active CAM License.
• Minimum 5 years of management experience.
• Experience with High-Rise Condominiums and HOA Management.
• General Computer Skills.
  
  

JOB SPECS:

Schedule: Monday - Friday 9am - 5pm (Nighttime Meetings & Emergency Calls Will Be Required)

Salary: Based on Experience

Who We Are:

At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

• Relationship Focus: Be Reliable To All | Take Ownership | Work Collaboratively
• Teamwork: Commit to Self-Development | Set High Standards |Hold yourself & others accountable.
• Professionalism: Instill Trust | Be Open & Honest | Be an active listener
• Solutions Driven: Get things Done | Achieve Results | Think outside the box
• Celebrate the Wins: Praise our Milestones | Highlight Achievements
  
  

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

• Fully paid medical insurance
• Voluntary dental, vision, life insurance, and short-term disability
• 401(K) Plan after 90 days of employment
  
  

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.