Corporate Receptionist

The Company

 

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a

 

difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property

 

management firm. As we continue to grow, we’re looking for quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships

 

and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

 

Job Responsibilities

 

The Receptionist is fundamental to the office as they present the first and foremost impression

 

of the Company to the public. The Receptionist responsibilities involve greeting visitors,

 

answering telephone calls, and taking messages in a professional and efficient manner. The

 

Receptionist also performs various clerical duties, which support the operation of the office. The Receptionist role is performed in the Wacker office, Monday through Friday, 9am-5pm,

 

(excluding summer hours). Work from home is not available for this position.

 

Essential Duties & Responsibilities

 

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all

 

positions will be assigned every duty.

 

• Greet visitors as they enter the office.
• Answer telephone, screen calls, take and relay messages.
• Provides information to callers and transfer callers to the appropriate person.
• Maintains sign-in/sign-out procedures for visitors.
• Work with building personnel as needed.
• Provide general clerical and administrative support to office employees, including COI

 

and resident forms.

 

• Coordinates and maintains the schedule for the conference rooms and conference

 

telephone lines.

 

• Prepares out-going mail and receives and sorts incoming mail.
• Distributes incoming faxes.
• Sets up courier service for deliveries or sets up special deliver requests (UPS, FedEx,

 

US Messenger ).

 

• Keep reception area and conference rooms presentable.
• Updates and manages various company contact lists.
• Other job responsibilities as may be assigned.

 

Additional Duties & Responsibilities

 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and

 

ethical conduct.

 

• Perform or assist with any operations as required to maintain workflow and to meet

 

schedules. Notify supervision of unusual equipment or operating problems and the need

 

for additional material and supplies.

 

• May participate in any variety of meetings and work groups to integrate activities,

 

communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

 

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

 

None

 

Education & Experience

 

• Minimum of Associates degree.
• 2 years administrative or customer service experience preferably in a property

 

management or service industry.

 

Knowledge, Skills & Proficiencies

 

To perform this job successfully, an individual must be able to perform each essential duty

 

satisfactorily. The requirements listed below are representative of the knowledge, skill and/or

 

ability required.

 

• Professional personal presentation
• Excellent communication skills.
• Excellent customer service skills
• Great attention to detail.

 

Tools & Equipment Used

 

Must have strong proficiency in Windows and Microsoft Office, (Outlook, Word, Excel, etc.)

 

Physical Requirements / Working Environment

 

The physical demands described here are representative of those that must be met by an

 

associate to successfully perform the essential functions of this job.

 

• Exposure to numerous interruptions and surrounding conversations
• Able to lift up to 35 pounds.
• Ability to multi-task.
• Able to use hands and arms for calculating, typing, grasping, pulling, etc.
• Able to perform tasks requiring eye-hand contact.
• Able to squat, kneel, stoop to floor level, occasional climbing, and walking.
• Able to speak clearly and make self-understood.
• Able to see objects closely to print; read instructions and recognize numerals.
• Able to disseminate colors.
• Able to hear background noises.
• Able to concentrate without interruptions.
• Able to follow instructions.
• Occasionally reaches at or above the shoulder height.
• Ability to talk on the phone and work on a computer for long period of times
• Ability to work extended/flexible hours and weekends occasionally

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the

 

essential functions. Hours over and above normal office hours will occur, including evenings,

 

holidays, and some weekends. Schedule is subject to change based on business needs.