About the job
Description
Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California, Arizona, Idaho, Nevada and Washington, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary
At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers, and providing our team with the resources they need, we have the power to create communities wherever we go.
With sound industry knowledge, the Corporate QA & Compliance Manager is well versed in all aspects of HOA management and looks to implement best practices and achieve new levels of personalized service. The Corporate QA & Compliance Manager position is right for you if you would like to help behind the scenes to create processes that help our team meet the client’s expectations. If you love to work in the details, develop sensible processes, excellent trainer, deliver tough messages with kindness and believe in sharing your knowledge will flourish in this role.
Essential Duties And Responsibilities
Knowledge, Skills and Experience:
High School Diploma or equivalent required. Bachelor’s degree preferred.
CCAM® designation or CMCA® designations desired.
Language Skills
The position requires strong verbal communication, bi-lingual a plus. The individual must have strong written and verbal communication skills to communicate effectively with employees and clients at all levels of the organization.
License/Permits/Certifications Required
Valid Driver’s License and State mandated vehicle insurance.
Availability
Regular business hours and must be available for in-person meetings, community events and after regular business hours, as necessary.
Work Environment
The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please Vy Nguyen at (949) 334-8166.
Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California, Arizona, Idaho, Nevada and Washington, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary
At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers, and providing our team with the resources they need, we have the power to create communities wherever we go.
With sound industry knowledge, the Corporate QA & Compliance Manager is well versed in all aspects of HOA management and looks to implement best practices and achieve new levels of personalized service. The Corporate QA & Compliance Manager position is right for you if you would like to help behind the scenes to create processes that help our team meet the client’s expectations. If you love to work in the details, develop sensible processes, excellent trainer, deliver tough messages with kindness and believe in sharing your knowledge will flourish in this role.
Essential Duties And Responsibilities
- Hold stakeholder meetings to ensure the end-to-end processes are operating as expected.
- Develop toolkits and reference materials to be used by community management to enhance overall compliance.
- Provide mentorship to community managers with regard to efficiency of task management.
- Hold meetings with department leaders to provide insights into meeting compliance standards and trends
- Research new methodology and procedures to create further efficiencies.
- Other Duties as Assigned
- Process Owner For (Client):
- Election Cycle Tracking
- Budget and Reserve Study Tracking and Compliance
- Audit/Review and Tax Return Tracking and Compliance
- Legislative Compliance Tracking
- Process Owner For (Seabreeze):
- Seabreeze Management Exhibit A Billing Tracking
- New Seabreeze initiatives and process Tracking
- Create and Maintain KPI scorecard to be shared with regional and senior leaders
Knowledge, Skills and Experience:
- At least 4 years of community association and/or property management experience.
- Effectively coordinate multiple projects, use time management skills, and exercise independent judgment.
- Strong collaborator -skilled at communicating as a “partner”, helping to develop achievable due dates given the demands on community manager’s time. Provide ways to help prioritize tasks to fit in compliance requests, e.g. sharing level of effort, time commitment, short cuts, etc.
- Exceptional written and oral communication skills – i.e., communicating with tact and diplomacy
- Influencing without direct authority - Strong internal/external customer relation skills to communicate with all levels of management, employees, homeowners, and other stakeholders.
- Project management skills – project plan development, reporting and analysis
- Work with confidential/sensitive information and discretion in communicating such information.
- Exceptional time management and follow-up skills.
- Organizational, planning, , and problem-solving skills.
- Effectively and efficiently handle priorities and deadlines.
- Strong attention to detail.
- Proficient in Microsoft tools such as Excel, PowerPoint and Word
High School Diploma or equivalent required. Bachelor’s degree preferred.
CCAM® designation or CMCA® designations desired.
Language Skills
The position requires strong verbal communication, bi-lingual a plus. The individual must have strong written and verbal communication skills to communicate effectively with employees and clients at all levels of the organization.
License/Permits/Certifications Required
Valid Driver’s License and State mandated vehicle insurance.
Availability
Regular business hours and must be available for in-person meetings, community events and after regular business hours, as necessary.
Work Environment
The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please Vy Nguyen at (949) 334-8166.