(Confidential) Community Association Manager - portfolio (BNC2022-4666)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Henderson Association Management is a Division of RealManage, a company that specializes in the management of community associations. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The Henderson professional staff has decades of experience managing the very best communities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Do you have expereince in multi-family, commercial or rental management?

This position can be your passge into a career in Home Owners Association management.

Job Responsibilities

Portfolio Community Association Manager

The Community Association Manager (CAM) is the key ambassador of RealManage. He/she will provide management, direction, and leadership to ensure the successful daily operations of a portfolio of community associations delivers professional services and an exceptional customer experience in accordance with the service level agreement and in alignment with the company’s guiding principles.

Key responsibilities include, but are not limited to, working closely with the Board of Directors, developer, and/or builder to manage and operate the community, facilitate solutions to problems, and increase the home values of each community.

Responsibilities

RealManage is seeking versatile, energetic, friendly, full-time Portfolio Community Association Managers who take great pride in achieving greatness for their assigned communities.

• Our Portfolio CAM’s serve as a professional advisor to their Board of Directors of each community assigned
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures
• Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service request, and work order activity
• You will have the opportunity to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities progress of specific key initiatives, and makes clear and concise recommendations
• Our CAM’s assist the Board with the selection of contractors and insurance carriers to maintain and protect the community
• Provide vendor management oversight, including set-up bid process, through contract and oversight
• Oversee and approve payment of vendors providing service to community association
• Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association
• Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging reports to ensure timely legal action regarding collections, and any other legal action before the association
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community
• Attend monthly Manager’s and training meetings as required
• Conduct business at-all -times with the highest standards of personal, professional and ethical conduct
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems
• Plus other work related tasks

To be the very best at this position, we look for the following qualities.

• Excellent interpersonal skills. You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.
• Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail.
• Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.
• Flexibility and humility. We approach our business with the mentality the we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done.
• Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.
• The ability to work independently. Because this is a growing business, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions.

Qualifications

• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Commensurate with experience

Benefits Summary

Health / Dental / Vision Insurance Life / Disability 401 (k) Program