POSITION SUMMARY:

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying and organizing resources to provide personal service expected by residents.

POSITION RESPONSIBILITIES:

Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.

Manages and screens messages. Helps residents establish accounts and schedules access for authorized vendors to provide services within units.

Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.

Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.

Organizes social events and event planning and arranges services.

Improves services by obtaining and evaluating resident observations opinions, and criticisms.

Maintains guest privacy and organization reputation by keeping information confidential.

Updates job knowledge by participating in educational opportunities, maintaining personal networks.

Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Follows safety procedures and maintains a safe work environment. Other duties as required.

DISLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.