Concierge Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Chain Bridge Estates is a premier residential community where exclusivity andmodern luxury are intertwined to create an unmatched living experience. We are seeking a Concierge Manager who embodies sophistication and dedication to

service excellence. This role is crucial in ensuring our esteemed residents,accustomed to exceptional services, enjoy a lifestyle that far exceedsexpectations. The Concierge Manager must provide premier service, embodying elegance, and exceptional attention to detail, ensuring all residents receive auniquely personalized and luxurious living experience.

Key Responsibilities:

• Deliver unparalleled service excellence, enhancing the everyday lives of allresidents.
• Engage with residents to understand their preferences and tailor servicesthat match the sophisticated ambiance of the estate.
• Lead concierge operations and ensure all duties are executed withexcellence and meet the highest standards of quality and efficiency.
• Build and maintain strong relationships with residents, proactivelyunderstanding and fulfilling their needs to enhance satisfaction andretention.
• Organize and oversee lifestyle services and amenities tailored to residents’preferences, including special events, personal assistance, and exclusivebookings.
• Collaborate with maintenance, security, and external vendors to ensureseamless integration of services.
• Manage and resolve complex resident concerns with discretion andprofessionalism.
• Keep abreast of local attractions, events, and lifestyle trends to offerinformed recommendations and services to residents.
• Uphold safety and security protocols for all interactions and activitieswithin the community.
• Other duties as assigned.
  
  

Requirements

• Bachelor’s degree in Hospitality, Business Administration, or experiencewithin a related field.
• 5+ years of experience in luxury hospitality, high-end residentialmanagement, or equivalent experience.
• Certified Guest Service Professional (CGSP)certification, required.
• Demonstrated leadership and proactive management mindset.
• Excellent communication, organizational, and problem-solving skills.
  
  

Preferred Qualifications:

• Prior experience in upscale Association, hotel, or similar luxury settings.
• Preferred Certification: Certified Hospitality Supervisor (CHS) certification.
• Additional certifications in guest service or property management.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.