Concierge Coordinator

Job Details

Description

Responsible for providing personalized customer service at an on-site community by assisting with all residents inquires, including being the first point of contact for resident’s requests and/or concerns, and facilitating various services to enhance the lifestyle of the residents.

Position Responsibilities

Responsible for being an ambassador for the community with knowledge of community specifics, including Community Rules. Will work with the Community Management team to provide community information and assist residents. 
Display a professional, dynamic, and customer-focused personality to residents, guests, and vendors.
Provide services to absentee homeowners, including house checks and starting cars, upon request. 
Maintain and update resident’s contact information in Building Link.
Utilize Building Link to report maintenance work orders when reported by residents directly to concierge staff.
Utilize Building Link to reserve amenities and elevators when reported by residents directly to concierge staff.
Manage up to 300 package deliveries per day, including scanning them into inventory. In some cases, package delivery to buildings or individual units may be required of staff.
Management of phone calls, emails, and in-person visits by residents, guests, and vendors.
Other administrative duties as directed by the Community Manager.

Knowledge, Skills And Abilities

Excellent verbal and written communication skills.
Ability to remain professional and calm within a busy work environment.
Ability to multitask while staying focused and detail oriented.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization skills.
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
Ability to interact and work positively and effectively with residents and staff at all levels.
Ability to deal with customer service requests in a professional and timely manner.
Ability to work collaboratively and cooperatively within staff and residents.

Physical Demands & Work Environment

Position involves sitting, standing, and movement throughout the day.
Utilizing a computer and other office equipment in an office setting.
Flexible availability to work evenings, weekends and holidays as needed.