Concierge at the Front Desk

$16/hour

 

Tuesday-Saturday, 11:00pm-7:00am

 

Job Summary

 

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying and organizing

 

resources to provide personal service expected by residents.

 

Essential Duties & Responsibilities

 

The job duties listed are typical examples of the work performed by positions in this job classification.

 

• Good spoken and written communication skills in English,
• Works a set shift but willing to assist the team for coverage when needed.
• Expected to comply with the front desk expectations written in the Sanctuary Community Association Manager Expectations Handbook.
• Understanding prompt emergency procedures.
• Intake delivered packages from courier and promptly upload label data into software.
• Efficient organizational skills managing large volumes of packages.
• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Has the ability to understand and complete all required forms.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required

 

Additional Duties & Responsibilities:

 

• Practice and adhere to FirstService Residential global service standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all FirstService Residential and property specific policies and Standard Operating
• Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility:

 

None

 

Education & Experience:

 

• High school diploma or equivalency
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable
• Preferred, five (5) or more years' experience in Hospitality industry

 

Knowledge, Skills, & Proficiencies:

 

• Excellent customer service skills.
• Strong organization, motivation, and interpersonal skills.
• Critical thinking, problem solving, judgment and decision making abilities.
• Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
• Proficient in spoken and written English language.
• Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments.
• Ability to respond to emergencies and callouts in a timely manner.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to
• Word, Excel and Outlook. Proficiency researching the Internet.
• Ability to work in a team environment as well as independently and be self-driven.
• Must have reliable form of transportation

 

Tools & Equipment Used:

 

• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
• Hand / luggage carts to move packages around.

 

Dress & Appearance:

 

• White button down shirt and black slacks. Black tie or vest when appropriate may be worn.
• During cool months, a solid black dress jacket or Association provided jacket may be worn. Association may ask for assistance with purchase if needed. If FirstService Residential provides shit with logo it must be worn.
• Must present a professional, neat, and clean appearance while at work.
• Clothing must be clean and of proper fit, non-revealing, wrinkle-free, and in good repair.
• Extremes in dress, distractive clothing and body piercing are prohibited. Jewelry, spacers, retainers, or plugs are not permitted in any body piercing, including non-visible piercings, while working.
• Black or dark shoes in good condition.
• Regular bathing, free of offensive body odor, clean and neat hair are required. The use of strong, heavy scents and fragrances is not permitted.
• Hair must be business professional.
• Tattoos must be discreetly and completely covered at all times.
• Hats are prohibited unless there is a purpose or special event.

 

Physical Requirements/Working Environment:

 

This position works under usual good and/or office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk for extended periods and occasionally climb. Must be able to handle, use fingers, grasp and lift objects and packages and reach with hands and arms. The incumbent must be able to quickly and easily navigate the property/building as required to meet the job functions and work extended and flexible hours and weekends as needed. This is a 24/7 hour operation, expected to work holidays during scheduled hours. Physical demands include ability to lift up to 50 lbs.

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Travel:

 

None

 

Disclaimer

 

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. All FirstService Residential and Association Policies and Procedures must be adhered to.