Concierge Associate - Full Time - The Carlyle

Action Property Management, the leader in community management, is seeking a Full-Time Concierge Associate to join our team at our luxury association, The Carlyle, located in Westwood, LA.

Compensation: $19.00 - $22.00 Hourly plus benefits.

Schedule: Various hours/flexibility necessary. - Generally: 2:30 pm-11 pm or 6:30 am-3 pm.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Competitive starting compensation
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence
  
  

Job Summary:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Cross-trained in valet duties: including retrieving, parking, and relocating vehicles
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete the Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents
  
  

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• Must have a valid California Driver's License
• At least 6 months of customer service experience. Hospitality, luxury retail, or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach
  
  

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.