Concierge

Description

Join our team! Leland Management is seeking a part time Concierge for one of his communities in the Melbourne area.

As a part-time Concierge, you will be the first point of contact for residents and visitors, providing excellent customer service and assistance. This role requires a friendly and approachable individual with strong communication skills. The Concierge plays a vital role in creating a positive and welcoming environment for everyone entering the premises.

Requirements

Job Duties:

• Provide clerical support to include but not limited to answering telephones, emails, photocopying, and issuing vehicle access devices and clubhouse access cards.
• Receive and welcome all residents and visitors to the office.
• Document uploads to document imaging management software.
• Assist residents with questions posted by phone, email or face-to-face.
• Assist in meeting packet production.
• Greet residents and visitors in a friendly and professional manner.
• Provide information, directions, and assistance to residents and guests.
• Handle inquiries and resolve issues or direct them to the appropriate person.
• Monitor and manage access control systems, ensuring only authorized individuals enter the premises.
• Monitor security by walking the clubhouse grounds verifying badges or guest badges.
  
  

Knowledge, Skills & Abilities

• Strong customer service, communication and interpersonal skills.
• Excellent organizational skills
• Proficient and working knowledge of Microsoft Applications (Work, Excel, and Outlook)
• Ability to work independently or as a team member.
• Ability to work with sensitive information and maintain confidentiality.
• Experience in Association software such as Caliber.
• Ability to meet stringent deadlines.
• Time management and a diligent work ethic.
  
  

Working Conditions

This position typically operates in a professional office or residential environment. Availability to work flexible hours, including evenings and weekends.