Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Concierge is the point person to residents, guests, and vendors and provides guidance and assistance to the community. They are responsible for welcoming all guest in accordance to company standards, answering phone calls, monitoring and providing door access, accepting packages and deliveries, maintaining building and parking logs, responding to resident request promptly, following and enforcing all community safety and security protocols; ensuring lobby and common areas are kept cleared and cleaned.

Duties and Responsibilities:

• Provide responsive, proactive, and professional customer service to all residents.
• Assist team with special requests that arise on property.
• Maintain a flexible schedule and assist with coverage as needed.
• Welcome and acknowledge all guests according to company standards.
• Accept all package and dry-cleaning deliveries.
• Take dinner orders from residents and deliver to in-house kitchen staff
• Assist residents with resolving inquiries and complaints and communicate all pertinent information to management.
• Receive and enter all maintenance requests in BuildingLink/MyDartmouthGroup.com (or whichever system is being used) properly and accurately – Follow-up when necessary.
• Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices.
• Monitor and provide building access in accordance with all safety and security policies and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire emergency.
• Answer the telephone and speak clearly and professionally.
• Take reservations for Hospitality Suite as well as resident transportation needs.
• Ensure all lobby areas are maintained in a professional and clean manner during shift.
• Shut down the desk at the end of the night making sure that all sensitive materials and keys are properly stored and all doors all locked.
  
  

Requirements

Requirements and Qualifications:

• High school Diploma or GED Required
• Experience in the hotel, hospitality, and customer service industries strongly preferred.
• Ability to implement quality assurance standards.
• A proficient presenter, instructor, facilitator, and communicator.
• Organizational with attention to detail.
• Positive, outgoing, and attentive demeanor – high energy individual.
• Strong analytical and creative problem-solving skills—measurable, results-driven.
• Ability to demonstrate a history of proven reliability and consistency.
• Proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, PowerPoint, and Outlook.
  
  

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.