Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Concierge person is a customer service employee who will be working in a fast paced high-rise community. They are the visible point person for the business enterprise and are there to be available to residents/guests/customers at all times. They may be considered to be upscale, high-end information desk employees.

The Concierge will need a strong familiarity with the surrounding area and understand the need for prompt and professional demeanor. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for residents/guests/customers, which may involve tasks such as receiving and scanning packages that are delivered to the community.

Duties include but are not limited to:

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.
  
  

Requirements

Requirements:

• Bilingual (English/Spanish) required
• Excellent Customer Service required
• Must have availability to work on weekends
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 – 3 years of directly related or closely related experience
  
  

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.