Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

The Concierge supports the General Manager and works with all onsite employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Concierge will ensure all homeowner concerns and communications are monitored and receive a timely response.

The Concierge actively contributes to the cleanliness and organization of the building, ensuring all back of house, storage and utility rooms are clean, safe and secure. Additionally, the Concierge will cause the proper supply and cleanliness of all amenity areas.

Job Duties And Responsibilities

Safety

• Manage functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.
  
  

Employee Morale

• Provide support management in general operations of the property.
• Foster a positive workplace environment with clear lines of communication.
  
  

Facility Management

• Monitor work order process for open items, with follow through to completion
• Monitor BuildingLink communications
• Meet and direct contractors and service providers on site as needed
• Walk all amenities, grounds and BOH areas on a daily basis, making corrections and recommendations
  
  

Administration & Operations

• Responsible for maintaining a consistent level of cleanliness throughout the property.
• Ensures onsite employees are in uniform, name tag with appropriate hygiene and grooming.
  
  

Communications

• Manages communication channels (BuildingLink) to ensure follow up and protocol is followed
• Train homeowners on BuildingLink
• Support concierge team in handling concerns, requests and problems successfully
  
  

Knowledge And Skills

• Responsiveness to GM, board and homeowners
• Professional verbal and written communication skills
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, etc.)
• Detail orientation with a sense of urgency
  
  

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• High school diploma High School Diploma or GED Required
• 0 - 3 years of directly related or closely related experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.