Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Summary

Job Description

The Concierge is the point person to residents, guests, and vendors and provides guidance and assistance to the community. He/She welcomes and acknowledges all guest in accordance to company standards, answers phone calls, monitors and provides door access, accepts packages and deliveries, maintains building and parking logs, responds to resident request promptly, follows and enforces all community safety and security policies, programs, procedures and rules, and regulations; ensures lobby and common areas are kept cleared and cleaned.

Requirements

 Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

 Professional communication skills (phone, interpersonal, written, verbal, etc.).

 Professional customer service skills.

 Self-motivated, proactive, detail-oriented and a team player.

 Time management and time critical prioritization skills.

Education and Experience

 High School Diploma or GED Required

 0 -- 3 years of directly related or closely related experience

Certifications or Licenses - none

Working Conditions

 Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.

 Overtime required (on-call, weekends, 24hr emergency, etc.)

 Frequent social interaction

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.