Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Location: Providence, RI --

Title: Concierge - Front Desk - Condos

Full-time

Responsibilities include:

• Welcome and acknowledge all guests according to company standards
• Assist with opening doors for residents and guests.
• Monitor and provide gate access
• Handle all resident, guest, and vendor interactions with the highest level of professionalism
• Accept all package and dry cleaning deliveries and scan/log into BuildingLink
• Assist residents with resolving inquiries and complaints and communicate all pertinent information to management
• Receive and enter all maintenance requests in BuildingLink properly and accurately
• Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices
• Duties may include controlling and monitoring security cameras to maintain a secure environment for our residents
• Ensure all lobby areas are maintained in a professional and clean manner during shift
• Follow, execute and enforce all community safety and security policies, programs, procedures and rules, and regulations.
• Be able to handle crisis situations in the event of an emergency and/or fire emergency
• Answer the telephone and speak clearly and professionally
• Any other applicable responsibilities as needed

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 -- 3 years of directly related or closely related experience
• Previous hospitality experience preferred.
• Must be able to pass a drug test

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.