Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

 

Job Description

 

Job Summary

 

A Concierge is a customer service employee who works in a high rise community. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They are considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. The Concierge also performs other services for residents, which may involve tasks such as receiving packages at the front desk for a resident, or ensuring that a resident’s dry cleaning is picked up or dropped off.

 

Job Duties And Responsibilities

 

Duties include but are not limited to:

 

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Create reservations for using building amenities for residents.
• Other duties as assigned.

 

Requirements

 

Knowledge and Skills

 

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

 

Education and Experience

 

• High School Diploma or GED Required
• 1 – 3 years of directly related or closely related experience

 

Working Conditions

 

• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities
• and outside activities.
• Overtime may be required (on-call, weekends, 24hr emergency, etc.)
• Frequent social interaction

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

 

ENVIRONMENTAL DEMANDS

 

Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.