Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Concierge is a customer service employee who works directly onsite at the residential location.They are the visible point person for the business enterprise and are thereto be available to guests/customers at all times.The hours for this position are 3pm-11pm.

The concierge will:

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
• Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the appropriate team members or contracted employees to ensure that all areas are maintained to the standards. Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident lounge amenities.
• Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs. You will also provide leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.
• Collaborate with talented teammates to identify and solve any apartment issues that arise

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 -- 3 years of directly related or closely related experience
• Previous hospitality experience preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.