Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Title: Concierge -Condos

Shift: 2nd Shift (3:00 PM to 11:30 PM)

Pay rate: $19.00

Job Summary:

Seeking enthusiastic hospitality professionals to join our team! Our ideal candidate will utilize your service expertise by proactively establishing good relations with residents, visitors, vendors, and team members. This position requires the ability to multitask and communicate effectively. By joining our team, you will learn new skills, acquire valuable knowledge, and use these tools to help you grow and fulfill your professional goals. This position is part-time.

RESPONSIBILITIES:

• Create a welcoming environment and establish good relations with residents, visitors, vendors, and team members.
• Maintain an engaging service environment with a ready-to-serve attitude.
• Facilitate maintenance and service requests to ensure each inquiry is addressed with professionalism.
• Communicate resident concerns to the management team immediately and effectively.
• Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to service operations.
• Monitor entrances and exits to ensure our property remains secure.
• Utilize utmost discretion for our residents to ensure their privacy.
• Ability to think on your feet and problem solve while remaining resourceful, courteous, and professional.
• Must be team-oriented.
  
  

Requirements

QUALIFICATIONS:

• 2+ years of front-of-house high-end customer service experience in the hotel, hospitality, and retail industries
• Excellent oral and written, communication skills, ability to interface with all levels of an organization
• Strong organizational skills with a keen sense of detail, no detail gone unnoticed
• Proficient in Microsoft Word, Excel, and Outlook, knowledge of PowerPoint a plus
• Vast knowledge of Boston area attractions, restaurants, businesses, and leisure activities
• Positive, outgoing, and attentive demeanor
• Self-driven with proven reliability and consistency
• Able to pass a drug test
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.