Concierge - 2nd Shift

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Description

Location: Providence, RI

Schedule: 2nd Shift (3:00 PM to 11:30 PM)

Responsibilities include:

• Warmly and enthusiastically welcome and acknowledge all residents and guests according to company standards
• Handle all resident, guest, and vendor interactions with the highest level of customer service and professionalism
• Proactively assist with opening doors for residents and guests
• Must enjoy supporting and serving people
• Monitor and provide gate access
• Accept all package and dry-cleaning deliveries and scan/log into BuildingLink
• Assist residents with resolving inquiries and complaints and communicate all pertinent information to management
• Receive and enter all maintenance requests in BuildingLink properly and accurately
• Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices
• Duties may include controlling and monitoring security cameras to maintain a secure environment for our residents
• Ensure all lobby areas are maintained in a professional and clean manner during the shift
• Follow, execute, and enforce all community safety and security policies, programs, procedures and rules, and regulations
• Be willing and able to promptly handle crisis situations in the event of an emergency and/or fire
• Demonstrated experience in delivering exceptional customer service
• Self-motivated, proactive, detail-oriented, and a team player
• Time management and time-critical prioritization skills
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Any other applicable responsibilities as needed
  
  

Requirements

Requirements:

• High school diploma or GED Required
• 1 - 3 years of directly related or closely related experience
• Previous hospitality experience preferred.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.