Job Description
A concierge is a customer service employee who works in a high-rise community. They are the primary point of contact for the business and are available to guests/customers at all times. They are considered to be upscale, high-end information desk employees. The concierge will need a strong familiarity with the surrounding area to provide directions. The concierge also provides other services for residents, such as receiving packages at the front desk or ensuring that a resident’s dry cleaning is picked up or dropped off.
Job Duties And Responsibilities
Duties include, but are not limited to:
- Welcomes guests/new customers to facility.
- Performs various administrative/managerial tasks in support of the facility's mission.
- Creates a positive guest experience by addressing needs and answering questions.
- Create reservations for residents to use building amenities.
- Other duties as assigned.
Knowledge and skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) At a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time management and time-critical prioritization skills.
Requirements
Education and experience
- High school diploma or GED required
- 1 – 3 years of directly related or closely related experience
Working conditions
- Non-typical office environment (frequent standing, walking, talking, etc.), both inside and outside activities
- And outside activities.
- Overtime may be required (on-call, weekends, 24-hour emergency, etc.)
- Frequent social interaction
Physical demands
The physical demands described here are representative of those required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and reach above shoulders with hands and arms to file a variety of documents; use hands and fingers to enter data into the information system; and talk or hear to gather and provide information on departmental processes. The employee is often required to sit to process information and conduct data entry.
Environmental demands
Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.