Compliance Coordinator (CAZ2023-6057)

RealManage is an Inc. 5000 property management firm that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.

RealManage is a national firm with clients and operations in 24 states from California to Florida and from Texas to Illinois. RealManage also serves nationally-recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Primarily responsible for providing all assistance to the Community Standards Manager and Community Manager which includes daily customer service to homeowners and HOA board members as well as performing a wide spectrum of duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s). Data entry of homeowner violations and architectural submittals.

Duties And Responsibilities

• Research issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database
• Working outside performing inspections/issuing HOA violations/speaking with residents.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all Courtesy Notices, Fines Notices and all related compliance issues as well as landscape submittals.
• Conducts routine physical inspections of all assigned neighborhoods to ensure compliance of association CC&R’s.
• Educated homeowners on proper submittal processes and compliance administration.
• Meets with and provides ongoing education to homeowner committees.
• Develops and utilizes a tracking system that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Assists with ARC submittal process and inspections.
• Performs other related duties as directed.

Qualifications

• Must detail oriented.
• Must have reliable transportation to work on location at association
• High school diploma
• Ability to prioritize and meet deadlines
• Team player willing to assist where needed

Pay and Benefits:

$18 to $22, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays