About the job
Job Details
Description
Position Responsibilities:
Description
Position Responsibilities:
- Provides direct support to the Assistant Community Manager in order to meet community standards.
- Partners with homeowners to educate and ensure effective, long-term solutions.
- Researches issues of non-compliance and prepares documentation for Committee/Board review.
- Records and tracks compliance information through company database.
- Maintains detailed records of compliance through investigations and follow up reports of noncompliance.
- Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
- Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
- Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
- Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
- Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
- Monitors software database to uphold guideline standards.
- Performs other related duties as directed.
- Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet, and e-mail systems.
- Ability to interact and work professionally, positively, and effectively with homeowners and staff at all levels.
- Excellent customer service skills.
- Advanced communication skills both verbally and written.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.
- High school diploma or GED and three (3) years of full time, paid, professional experience working in an administrative support position involving customer service.
- Valid driver’s license.
- High school diploma or GED and one (1) year of full time, paid, professional experience working in an administrative support position.
- Position involves sitting, standing, driving and movement throughout the day.
- Utilizing a computer in an office setting.
- Utilizing personal vehicle to perform routine physical inspections of the Community.