Job Details
Description
Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within designated communities by thorough knowledge of CC&Rs and Design Guidelines. Providing both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.
Position Responsibilities
- Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community.
- Partners with homeowners to educate and ensure effective, long-term solutions.
- Research issues of non-compliance and prepares documentation for Committee/Board review.
- Records and tracks compliance information through company database.
- Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
- Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
- Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
- Performs routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines.
- Prepares all Courtesy notices, violation/fine notices, and documentation on all related compliance issues.
- Responds to homeowner questions and concerns regarding violation notices and/or architectural response notices.
- Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
- Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines.
- Meets with and provides ongoing education to homeowner committees.
- Coordinates documentation on appeals for committee/board review.
- Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
- Monitors software database to uphold guideline standards.
- Performs other related duties as directed.
Knowledge, Skills & Abilities
- Ability to resolve conflict and deal with difficult customers.
- Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
- Excellent customer service skills.
- Advanced communication skills both verbally and written.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to interpret, evaluate and explain governing documents (CC&R’s and Design Guidelines) to homeowners, board members and staff members.
Physical Demands & Work Environment
- Position involves sitting, standing, driving and movement throughout the day.
- Utilizing a computer in an office setting.
- Utilizing personal vehicle to perform routine physical inspections of the Community.