Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?
We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
The Community Standards Administrative Assistant will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.
This position will be the first point of contact for the Community Standards Department, which entails both implementing and enforcing the CC&Rs. This Community Standards Administrative Assistant will report to the Community Standards Manager. There is a high level of daily interaction on site, email and phone with residents to provide the highest customer service possible.
What you’ll accomplish:
- This position will monitor estoppel for incoming resale requests, leasing violations, architectural compliance and process Covenants letters as needed
- This position will interpret and enforce property maintenance regulations, and design guidelines; work effectively with homeowners to ensure compliance when violations are found; maintain accurate records of complaints and inspections made
- Responsibilities also include developing reports and meeting packets, handling walk-in traffic for submittals and inquiries; Design Review file maintenance; and assisting the ARC coordinator with processing basic applications
- The position will assist in answering incoming calls. Additional responsibilities will include front desk coverage, as needed
What we’re looking for:
- The ideal candidate will possess strong interpersonal skills, a positive customer service attitude and tactful manner
- Ability to multi-task and work well under pressure
- Strong organization and time management skills
- Strong communication skills both verbal and written
- Ability to build and maintain strong relationships
- Strong computer skills with MS Office will also contribute to the success of this role
- Highly valued is knowledge in landscaping, architecture or construction fields
- Preferably, this applicant will have had experience in homeowner association operations, and or customer service
- This position may require participation in evening meetings or weekend events as deemed necessary.
- Must pass a pre-employment drug screen and background check
If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify People Operations immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
The physical requirements can vary, but generally, they may include:
- Mobility: Ability to walk the grounds long distances in various weather conditions.
- Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
- Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
- Manual Dexterity: Skills in using technology, including computers and mobile devices.
- Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [email protected] so we can review next steps together.
What we offer:
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid vacation, holiday, and volunteer time
- Company-paid Short-term Disability
- Optional Long-term Disability
- Employee assistance program
- Optional Pet Insurance
- Training and educational assistance
- Perhaps most importantly, a service-oriented team who is dedicated to your success!