Community Operations Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

As Community Operations Director, you will work with your fellow Director to oversee the day-to-day performance of our community operations team. You will report to the Vice President of Operations and have regular meetings with the leadership team to evaluate performance, employee satisfaction, client retention and satisfaction on deliverables. Both client and employee retention are critical components to our business and a primary focus of the Director’s role. For success in this seat, time management, prioritization and organization, effective communication, ability to read and interpret financial documents, and willingness to train new members to the team are all important characteristics to possess.

Requirements

Job Duties and Responsibilities

• Director oversight over Community Transition in and out
• Daily and Weekly Touch bases with Clients to improve relations and satisfaction
• Partner with Senior Community Director on customer service reports
• Mentor and guide team members, including providing training to new hires.
• Make personnel decisions regarding hiring, development, promotion, and performance management of team members in accordance with company policies.
• Establish positive relationships with stakeholders and other vendors at branch level.
• Assist in resolution of escalated service items
• Assist with management of strategic planning, business development, and fiscal operations at the branch level.
• Other duties as assigned.

Knowledge and Skills

• Knowledge of GAAP at a proficient level.
• Knowledge in Customer Service
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.

Education and Experience

• Bachelor’s Degree Required
• 7 – 10 years of directly related or closely related experience
• 5 - 7 years of Management and/or Supervisory experience
• 5 – 7 years of Community Association experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.