Community Manager, Onsite I

Job Details

Description

Primarily responsible for providing community management and effective customer service within a Homeowner's Association (HOA) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations. Also responsible for identifying, coordinating, and marketing all social, wellness, cultural, and educational programs designed to enrich the quality of life and enhance the vibrancy of the community for residents.

Position Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices, and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans organize and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages, and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions, and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Identify, coordinate and market all community events, programs, and services.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure the adequate promotion and community participation.
• Attend Board of Directors meetings, club, and committee meetings as required.
• Perform all other duties as directed.
  
  

Knowledge, Skills, And Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
  
  

Physical Demands & Work Environment

• Utilizing personal automobiles for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.