Job Details
Description
Position Summary:
Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. This role also requires a working knowledge of financial management and the ability to effectively oversee day-to-day community operations to ensure compliance, fiscal responsibility, and overall operational efficiency.
Position Responsibilities
- In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
- Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
- Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
- Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
- Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
- Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
- Reviews monthly financials and submits A/P to the management company.
- Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
- Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
- Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
- Reviews incident reports, responds, and implements timely solutions accordingly.
- Identify, coordinate and market all community events, programs and services.
- Solicit input and involvement from residents to stimulate awareness and participation.
- Oversee the New Resident Orientation as applicable.
- Work with local businesses to create partnerships for sponsorship opportunities
- Update website and send out Eblasts for optimum community communication.
- Performs other related duties as directed.
Knowledge, Skills, And Abilities
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Facilities management skills and experience.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Experience working with new development communities.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
- Effective and dynamic public speaking skills.
- Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
Minimum Requirements
- High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role encompassing the following:
- Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
- Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
- Contract administration.
- Vendor management.
- Meeting facilitation with boards of directors and/or business partners.
- In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
- HR and personnel management experience.
- Valid driver’s license.
Physical Demands & Work Environment
- Sitting at a workstation utilizing a computer and other office equipment.
- Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
- Capable of working evenings and weekends as necessary.
- Sitting and standing for moderate periods of time.