Community Manager Assistant / Covenants Inspector

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Responsible for handling all covenant issues within the community, front desk administration, and assisting the Site Manager with duties as assigned. Requires excellent customer service skills, organization skills, general computer knowledge to include Word and Excel, and ability to work well without much supervision.

Essential Job Functions:

• Covenant Inspections and Enforcement (Site Inspections: Routine, Resale, Complaints, and Follow-up)
• Modification Application Processing: Review applications that come in, making sure all information is included. Prepare a copy of each application to submit to each covenant committee member. Distribute packets to covenant members at least a few days before the meeting date. Attend Covenants Committee meetings one time per month. Make call and write approval or denial letter to applicants.
• Front Desk Coverage-Greets and assists residents
• Distribute "Welcome Packet" and general information to new home buyers. Maintain and update Welcome Packet
• Assists residents with issues and use of Business Center
• Maintains community sign at corner of Clubhouse with meeting dates
• Resident phone calls
• Prepare summary of property inspections and committee meeting reports for Board of Directors Meeting packet. Attends HOA Board meetings one time per month or as required.
• Process violation charges assessed by the covenants committee
• Conduct resale inspections.
• Write articles for the community newsletter on a quarterly basis
• Issue parking violations and follow-up
• Clubhouse Rental processing/walk throughs
• Pool pass creation/distribution
• Attendance at Board and ARC meetings.
• Maintains access card database and reorders
• General Administrative tasks as assigned by the Site Manager
• Invoice processing in Manager's absence or as needed
  
  

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• 0 -- 3 years of Community Association experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.