About the job
Description
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Personnel
Education and Training:
The following physical activities are necessary to perform one or more of the essential functions of this position.
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Proficient with Google Suite applications including Gmail, Docs and Sheets
- Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
- Strong interpersonal, written and verbal communication skills required
- Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
- Strong decision-making, organizational and problem-solving skills
- Create and implement Team Chat Group
- Leading team of Community Manager Assistants in their daily work load
- Monitoring the CMA team members daily workload
- Weekly Level 10 Meetings with your team
- Attend each community manager meeting and all other scheduled meeting accordingly
- Assure each new community manager assistant sets up necessary training and retraining needed
- Responsible for performing employee one on ones in a timely manner
- Responsible for ensuring department is properly staffed and covered
- Keep the Director informed of any possible escalations or issues with employees, clients, or other issues with departments that managers are experiencing
- Document communications
- Answer incoming calls and emails while conducting follow up on specific requests made
- Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
- Ability to research and obtain information to resolve’ needs
- Filing of paperwork and other tasks as assigned
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Personnel
- Follows applicable laws and regulations for handling sensitive and confidential files and information
- Reports any issues or concerns immediately to their direct supervisor or HR manager
- Follows all training documents and schedules
- Uses policies, procedures, and/or guides to make good ethical choices
- Uses data and facts to make day to day decisions and involves others as needed
- Recognizes what might be a problem and informs those who can correct it
- Shows care and concern when serving our clients and their needs
- Asks questions in order to understand their needs
- Uses policies and information in order to exceed the Client’s expectations
- Finds the right resources (people and/or tools) at the right time in order to resolve any requests
- Ensure work is done thoroughly and correctly. Works on top priorities first
- Makes a consistent effort to get results
- Acts with a sense of urgency to ensure deadlines are met
- Takes action to resolve problems so work can be completed in a timely manner
- Accepts responsibility and meets expectations for own work
- Identifies steps needed in order to carry out work required
- Listens to others and ask questions about what is needed
- Communicates in a respectful and professional manner
- Follows all company policies and procedures
- Shows integrity and ethical behavior in all work situations
Education and Training:
- High School Diploma
- 3-5 years related experience; or equivalent combination of education and experience
- Prior Vantaca experience required
- Adapts to changing work demands
- Stays focused on own work when faced with challenges and/or difficulties
- Stays open to and learns from feedback
The following physical activities are necessary to perform one or more of the essential functions of this position.
- Moves, lifts, carries supplies weighing less than 20 pounds without assistance
- Creates documents, reports, etc. using a writing instrument or computer
- Ability to enter and locate information on a computer
- Visually verifies and/or reads information
- Sits for an extended period of time
- Must be physically present in the office as the needs of the business dictates