Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Community Manager I is responsible for providing the overall administrative support of a community association for accounting and daily affairs. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Company staff.

In the Association Management business, the daily affairs of an association can include, but are not limited to, assurance of timely vendor payments, request for bids for common area repairs, and standard communication to homeowners for assessment payments. Primary activities for a Community Manager are accounting support activities, including submission and requests for billing, payables, and collections to the accounting team. A Community Manager uses organization, administrative, and customer service skills to execute and self-supervise daily activities as needed or requested by the client.

Duties include but not limited to:

• Supervise the administration activities of the Association in accordance with Company and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed by providing communication or summary of communication between both parties.
• Perform/Direct administrative and financial support duties as requested by the Board of Directors and in accordance with company policy.
• Assist the Association with preparation of a simplistic Draft Budget based on prior year trends. Budget revenue average is $40,000 per year.
• Review monthly financial reports and submit to the association Board of Directors. Review includes payments to vendors and cash deposit trends.
• Work with the maintenance team by submitting a work order for any repairs requested by the Board of Directors.
• Attend Board meetings and community events as needed per Company policy. Average board meetings per month for a Community Manager is 2. These can occur during or after hours (not weekends).
• Prepare Board reports according to Company policy. This includes bids from vendors, communications from homeowners, and reports from the Company system.
• Ensure Board of Directors is aware of legal actions involving the Associati These actions are summarized in a report provided by the Association’s legal counsel.
• Maintain electronic unit and contract files relating to the operations of the Association by saving correspondence in the Company system.
• Assist Board of Directors and/or committee members with requests from homeowners for external home modifications by sending communication from the homeowner to the Board of Directors for review. A non-routine inspection may be needed and is performed during working hours.
• Responsible for routine vendor management as outlined by the Board of Directors and contract between the vendor and Board of Directors.
• Oversee the client vendor payables process in accordance with Company processes and procedures.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, et)
• at a proficient level.
• Able to work in a small team to achieve Company goals.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills including prompt follow-up requests per Company policy.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Knowledge of communities/property/real estate and homeowners associations preferred but not required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.