Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

 

Job Description

 

A Community Manager I is responsible for providing the overall supervision of a portfolio of community

 

associations. The Community Manager I interacts with internal and external customers including

 

homeowners, vendors, board members and committee members, as well as staff within the branch office.

 

Duties include but not limited to:

 

 Supervise the operation and administration of the Association in accordance with management

 

agreement and the Association's policies and procedures.

 

 Acts as or oversee the primary liaison with the Association Board of Directors and homeowners

 

as needed.

 

 Perform/Direct administrative and management duties as requested by the Board of Directors

 

and in accordance with the management agreement.

 

 Ensure Associa community management tools are being effectively developed and utilized such

 

as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,

 

committee charters, procurement procedures, FY operating budget, etc.

 

 Review monthly financial reports and ensure management summary is submitted to the

 

association Board of Directors.

 

 Provide and/or oversee recommendations to the Association Board of Directors and

 

committees regarding major capital expenditures as required to maintain the desired

 

community appearance and operation.

 

 Monitor corporate and client delinquency rates and collections process for account portfolio.

 

 Attend Board meetings per the management agreement and community events as needed.

 

 Prepare Board packages according to established time frames.

 

 Ensure Board of Directors is aware of legal actions involving the Association.

 

 Maintain unit and contract files relating to the operations of the Association.

 

 Assist Board of Directors/ARB with architectural review process and/or routine inspections as

 

necessary.

 

 Responsible for maintenance of C3 data base, including updating resident information.

 

 Responsible for routine and special project vendor management including procurement as well

 

as performance evaluation as contracted.

 

 Responsible for oversight of Associa staff as contract provides.

 

The above information on this description has been designed to indicate the general nature and level of work performed by

 

employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

 

responsibilities, and qualifications required of employees assigned to this job. Associa is an Equal Opportunity Employer.

 

 Coordinate and/or oversee inspection of building facilities and/or common area and arrange

 

appropriate follow up actions as required.

 

 Oversee the AP process in accordance with Associa home office processes and procedures.

 

 Other duties as assigned.

 

Requirements

 

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

 

 Knowledge of communities/property/real estate and homeowners associations.

 

 Knowledge of the role of the association board, the Community Association Manager, and how

 

those roles interface with the requests of homeowners.

 

 Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

 

at a proficient level.

 

 Knowledge of conflict resolution techniques at a proficient level.

 

 Professional communication skills (phone, interpersonal, written, verbal, etc.).

 

 Professional customer service skills.

 

 Self-motivated, proactive, detail oriented and a team player.

 

 Time management and time critical prioritization skills.

 

Education and Experience

 

 Associates Degree Required

 

 Bachelor’s Degree Preferred

 

 0 – 3 years of Community Association experience

 

Certifications or Licenses

 

 Industry Specific Certification

 

 Location Specific License

 

Travel Requirements

 

 Travel may be required

 

Working Conditions

 

 Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities

 

and outside activities.

 

 Overtime may be required

 

 Frequent social interaction

 

The above information on this description has been designed to indicate the general nature and level of work performed by

 

employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

 

responsibilities, and qualifications required of employees assigned to this job. Associa is an Equal Opportunity Employer.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee

 

to successfully perform the essential functions of this job. Reasonable accommodations may be made

 

to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and to reach

 

above shoulders with hands and arms in order to file a variety of documents; use hands and fingers

 

to input data to information system; and talk or hear in order to gather and provide information on

 

departmental processes. The employee is often required to sit in order to process information and

 

conduct data entry activities.

 

ENVIRONMENTAL DEMANDS

 

Work is performed in a climate-controlled office without exposure to adverse environmental

 

conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise

 

extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or

 

pathogenic substances

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.