Community & Leasing Assistant

About Us: City Property Management ( http://www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission: The mission of City Property Management is to provide the best experience in community management.

Our Core Values

Professionalism

Engagement

Knowledge

Humility

Client Centric

Trust

Flexibility

Teamwork

Diligent

Fun, Fair & Respectful

City Property Management Company is committed to building strong relationships and delivering exceptional property management services. As a Community & Leasing Assistant, you will be an integral part of our team, upholding our standards of professionalism and client service. This role requires a polished demeanor and a proactive approach to supporting our clients and community operations.

Duties And Responsibilities

Answer telephone calls and emails, addressing questions or taking appropriate action. Log and return all phone calls.
Greet and assist walk-in customers, residents, and vendors.
Process community mailings (newsletters, annual/special/regular meeting notices, etc.) as required.
Process work orders for vendors or maintenance staff and follow up as necessary.
Create invoices from work orders when needed.
Perform data entry and update important community information (emergency contacts, tenant/lease registration, pet registration, vehicle registration, etc.).
Draft tenant files, renewals, move-out checklists, leases, and addendums for manager approval.
Process employment and rental verification for applicants.
Schedule vendors and staff for unit turnovers.
Run advertisements for available units and keep MLS ads updated.
Organize and maintain inventory of community keys, fobs, parking passes, etc.
Program fobs for residents, accept payments, or notify the Accountant to charge the owner's account.
Report property deficiencies to vendors as requested by the manager (landscaping, graffiti, lights out, etc.).
Scan items and maintain Community Administrative Files in CityCync.
Prepare meeting materials (agenda, balance sheet, income & expense report, meeting minutes, ballots, board training material, etc.).
Assist the Manager in researching vendors.
Handle the emergency after-hours leasing phone on a rotating schedule, typically every 2 weeks, including weekends and holidays.
Perform other related duties as assigned by the Community Manager.

Skills & Requirements

High School diploma or equivalent
Valid Arizona Real Estate License (must be maintained with continuing education)
Proficiency in Microsoft Office Applications
Excellent verbal and written communication skills in English
Strong attention to detail
Superior customer service skills
Ability to establish and maintain positive working relationships
Ability to handle confidential information with discretion
Capability to work independently and manage strict deadlines in a dynamic environment
Flexibility to work extended hours and adapt to various work schedules

Perks & Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Employee referral program

Pay

$23 - 24 / hour