Community Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

The Community Director is responsible for administrative operations and supervision of a branch to includetraining, supervising and evaluating staff and community manager operations. The Community Director participates indepartmental committees and manage different structures, and, thus, the specific duties and responsibilities will vary. The Community Director will interact with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff. This position will manage and staff of portfolio managers and a small portfolio in our Houston, TX (77041) office.

Job Duties And Responsibilities

• Provide oversight in general operations of the branch.
• Monitor performance of staff and office operations.
• Establish positive relationships with stakeholders, clients, and other vendors at branch level.
• Assist with management of strategic planning, business development, and fiscal operations at the branch level.
• Interview, hire, and train staff. (recruiting support for HR as well)
• Identify opportunities in the business to improve and grow organically.
• Evaluate staff with quarterly touch bases and a formal yearly evaluation.
• Develop and nurture a culture of commitment, service, and family.
• Work with other departments such as accounting, legal, and sales for client and branch needs.
• Other duties as assigned.
  
  

Knowledge And Skills

• Knowledge of general accounting practices.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Ability to function well in a high-paced work environment.
• Knowledge of conflict resolution and de-escalation.
• Knowledge of teamwork and collaboration activities.
• Attention to detail and accuracy.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
  
  

Requirements

Education and Experience

• 7 – 10 years of client service, office, retail, or hospitality management, or related experience
• 5 - 7 years of Management and/or Supervisory experience
• Community Association experience preferred but not required
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.