Community Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

We want to hire a Community Director (People Leader who thrives on servicing others) who shares our vision, values and commitment to both team development and customer loyalty. We manage homeowner associations of all sizes with a custom approach designed to enrich the homeowner experience. We offer our clients with an array of solutions including Community Management, Luxury High-Rise Management, Developer Services and Lifestyle programs. This position will be assigned to our Richardson, TX office.

The Community Director is responsible for administrative operations and supervision of a branch to include training, supervising, and evaluating staff and office operations, as well as managing a team of portfolio managers. The Community Director will also manage a small portfolio of HOA properties. The Community Director participates in departmental committees and manage different structures, and, thus, the specific duties and responsibilities will vary.

Position reports to Vice President.

Job Duties and Responsibilities

• Provide oversight in operations of the assigned team (community managers) and communities.
• Support hiring (interviewing), and onboarding of new team members.
• Supervise the administration activities of the Association and team in accordance with Company and the Association's policies and procedures.
• Monitor performance of staff and office operations.
• Establish positive relationships with stakeholders and other vendors at branch level.
• Invest in team member’s development plan for professional growth.
• Assist with management of strategic planning, business development, and fiscal operations at the branch level.
• Work directly with a small group of community associations directly.
• Other duties as assigned.

Knowledge and Skills

• Knowledge of HOA Property Management preferred but not required.
• Supervisory experience with a passion for team development.
• General knowledge of accounting principles.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.

Education and Experience

• Bachelor’s Degree recommended but not required
• Master of Business Administration Degree Preferred
• 3-5 years of Management and/or Supervisory experience