Community Care Representative (ECO2022-4558)

Company Overview

Hammersmith is a division of RealManage. RealManage is a national Inc. 5000 firm that delivers a wide range of services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage also competes in the broader Property Technology space. The company is a tech-enabled, high-growth firm with 1500+ team members that operates in 19 states, serving 2500 community associations and over 500,000 homeowners. The company has experienced strong growth, both organically and via the acquisition of competitors. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry-leading innovations apart from our competition.

RealManage / Hammersmith is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, team members, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Hammersmith, we are always getting better.

Essential Duties and Responsibilities

• Process all tasks as assigned to include Work Orders, Violation Letters, Architectural, and other required tasks.
• Provide resolutions and problem-solving to ensure a satisfactory outcome for the
• Homeowner, Association, and Hammersmith®.
• Follow up with appropriate individuals to ensure satisfaction with completed tasks.
• Return phone calls and/or respond to messages the same day or within 24 hours of receipt.
• Assist with answering phone calls.

Key Qualifications

• Must possess personal values that are in alignment with those of the company Excellence, Partnership, Professionalism, Integrity, and Life Balance.
• Skill in delivering excellent customer service
• Skill in attention to detail, decision-making, and problem-solving
• Ability to be professional in appearance and presentation
• Ability to prioritize and handle multiple assignments
• Ability to utilize different computer software programs
• Ability to effectively communicate both verbally and in writing
• Ability to work in a fast paced environment
• Ability to perform duties with limited supervision
• Ability to diffuse issues with unhappy clients
• Education equivalent to a 2 Year Associate’s Degree, or equivalent in related work experience.
• Excellent communication skills, both written and verbal
• Positive, customer friendly and helpful demeanor
• Previous experience assisting with customer billing and account issues a plus
• Previous experience providing basic technology help desk support a plus
• Bilingual language skills is a plus

Compensation $16-$17/hr

Benefits Summary

• Business casual work environment
• 2 weeks per year PTO (paid time off) plus company holidays
• Health /Dental/ Vision Insurance
• Life / Disability Insurance
• 401(k) Program