Community Branch President

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

MAJOR RESPONSIBILITIES:

Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountability

alongside branch team leadership and empowerment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

Partners with company executive leaders to plan business objectives, to develop organizational policies, to

coordinate functions and operations between branches, ancillary companies and home office departments

Leads the cascaded respective branch management planning, including budgeting

Leads the overall respective branch’s performance in employee experience improvement (affecting employee morale),

clients experience improvement (impacting both client retention & client growth) and financial profitability; this will

be measured via branch-specific Balanced Scorecards

Oversees the branch management agreement renewal process; actively promotes maintenance operations

Understands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with

clear Community Association/ Strata Manager program support

Prepares branch management reports and financial statement responses timely to determine objective completion

progress, assisting branch leadership in modifying management plans to adjust current realities and target still

achieving committed objectives

Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls

environment improvement, based upon Internal Audit reports and training

Educates branch teams regarding company policies and procedures compliance, as well as compliance with

federal and state laws

Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and

quarterly business management objectives within the related areas of responsibility

Evaluates performance of branch teams for compliance with established company policies and objectives and their

contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees

Serves in various capacities on executive committees, covering areas such as management, operations, etc.

SUPERVISORY RESPONSIBILITIES:

Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations,

Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction,

coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and

individual Planning & Performance Review cycles.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

OTHER SKILLS and ABILITIES REQUIRED:

Demonstrated knowledge of the community association management industry, including business management practices,

financialrequirements, marketing, and operations

Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve

conflicts and problems expeditiously and effectively

Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal service

delivery issues at front-line levels of the organization

Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and

develop subordinates

Ability to think, plan, and manage both strategically and tactically

Community Association/ Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable,

Assessments, Settlements, Delinquency and General Ledger (financial statement production)

Provide support and guidance in marketing and sales regarding key strategic accounts

Demonstrated strong interpersonalskills, including patience, persistence, and flexibility

Proficient with Microsoft Word, Excel and Outlook

Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts; Ability to

be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the

respective branch

STRATEGIC INITIATIVES RESPONSIBILITIES:

Sponsor/ advocate for company strategic initiatives, as requested

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.