Community Branch Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Branch Director assists with the day-to-day leadership, management, client relations and retention as well as assisting with the management of short- and long-range goals of the branch. Branch Directors oversee a variety and sizes of branches with different structures, and, thus, the specific duties and responsibilities will vary.

Job Duties And Responsibilities

• Provide leadership and oversight in general operations of the branch office.
• Direct leadership over the middle management team.
• Monitor performance of branch management plan and initiatives for the branch.
• Establish positive relationships with clients and service providers at the branch level.
• Assist with management of strategic planning and business development at the branch level.
• Direct management of assigned communities as needed.
• Provides stretch assignments to develop and improve talent and holds other accountable to meet commitments.
• Listens well and communicates effectively; and assesses talent to build strong teams.
• Creates an open environment and builds connections by being available and approachable.
• Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions.
• Self-confident to take initiative and can quickly adapt to changing circumstances.
• Other duties as assigned
  
  

Knowledge and Skills

• Provides stretch assignments to develop and improve talent and holds other accountable to meet commitments.
• Listens well and communicates effectively; and assesses talent to build strong teams.
• Creates an open environment and builds connections by being available and approachable.
• Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions.
• Self-confident to take initiative and can quickly adapt to changing circumstances.
  
  

Requirements

• 5+ years of single family experience OR combination of HOA, CONDO, and hospitality experience.
• Prior HOA and/or CONDO Management experience is required.
• 3+ years of leadership experience, building and managing a team of 10+ direct reports.
• Operational leader with a strong financial acumen.
• Team player who is service minded.
• Excellent communication skills, follow-up and follow through skills versed in conflict resolution techniques.
• Bachelor's Degree and/or CMCA, AMS, or PCAM designations are highly preferred.
• Ability to act as a swivel in a fast paced environment with multiple interruptions.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.