Community Attendant

Responsible for professional, effective and efficient handling of all residents’ requests and needs in the community. The Community Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

• Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
• Documents issues or transactions as needed.
• Develops knowledge of surrounding areas and attractions.
• Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors Hotline System and responds in a timely and efficient manner within hours of notification.
• Monitors and controls Electronic Security Control Systems, if applicable.
• Follows-up on all complaints/issues notifying/documenting for Community Association Manager as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.
• Processes work orders and files resident documents and invoices, if applicable.
• Creates work orders
• Conducts rounds of the clubhouse and both pool decks 3X/shift to monitor usage, cleanliness, residents’ compliance with regulations, items needing repair and any other items that should be reported to the Community Association

Education/Training/Certifications/Licenses:

High school diploma or equivalency required. College-level courses in business or hospitality preferred.

Experience/Knowledge/Skills:

One (1) to two (2) years of business experience preferred.Outstanding customer service, communication and interpersonal skills required. Effective written and verbal skills.

Computer literacy:

Intermediate command of computer hardware/software is required.

Language requirements:

Travel and availability requirements:

Ability to work weekends.

Physical Requirements:

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.

Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed outdoors with little to moderate noise levels. Requires outdoor site visits within the property.

Work Hours: Minimum 12 hours per week /Scheduled hours may vary

FLSA Status: Hourly, Non-Exempt

Reports to: Community Association Manager

Supervises: None

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.